Pemberton rivendale

[J8rad]

Morning. We have just purchased a Pemberton rivendale 2019. On the manufacturers website the warranties are anywhere between 3-10 years depending on what’s become faulty ranging from windows, chassis etc. Two of my double glazing units have failed. After speaking to after sales, I’ve discovered that as I’m the second owner-all warranties are null & void. Has anyone else come across this ?


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[DaveE]

Yes.. I became aware of this last year. We bought our ‘van new but moved it from it’s original pitch to a new park after 12 months and that nullified the warranties as well.
So it’s apparently one owner, one pitch or all bets are off regarding warranties does appear to an industry standard.
It’s not good as it isn’t made clear when ‘vans are sold either new or 2nd hand.

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[Mariomalc]

Remember, it's only the manufacturer's warranty that they "say" is null and void.
You still are likely to have rights under the Consumer Rights Act 2015.
If you do some research on the internet you might find some help.
If the windows have failed after only 3 years, I think you could argue that they were not "fit for purpose" and should be replaced.
Don't be put off by the company, you DO still have rights, and a change of ownership should not affect how those windows perform!
There may be more of an argument in favour of the manufacturer where the caravan has been moved.

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[J8rad]

Thankyou so much. Will look into everything. It’s not about the money, it’s the principal. Such a supposedly renowned company - but customer aftercare is rubbish

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[Slattster]

If you bought it from a site or a dealer then I would also argue the toss with them. I would expect a 3 month warranty from them

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[BrianJo]

Hi J8rad , I hope you get your windows sorted out .I will be following your progress on this thread to see how you get on. We took ownership of Pemberton Langton in September last year and am led to believe that it has a 3yr general warranty and 10yrs for water ingress.We have had one or two snagging problems but they are being resolved.Both Pemberton and the site we are on have been very helpful. Good Luck.
Best regards
Brian & Jo

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[tealover12]

Hi

I am wondering how you got on?

I have a Pemberton Rivington, its new, I am first owner.  Since taking possession May 2021, I have spent a total of 91 nights there, mainly me and the dog, hubs has been for around 20 nights maximum as he is working.

My carpets have flattened considerably, I vac daily / every other day, have tried rubber brushes, my vac has a turbo on it so have used that to try to lift the pile. You can feel the vac drop when it goes over these areas - the hall, the entrance into the bathroom, the bedroom and now beginning in the entrance to the lounge from the kitchen.  My argument (having previously owned MUCH older Atlas, Swift caravans and a Wessex Lodge with NO issues, no sign of wear) is that the carpet is not fit for purpose, the pile is too long, if you had had this in your home you would have demanded replacement after what is the equivalent of 3 months usage by 1 person!  They have dismissed it - "vac and brush it" and "multi tone carpets tend to flatten"......so why use them!! My heart drops when I walk in and see it.

I am interested that after sales haven't been helpful generally.  I don't think my carpet falls under the Warranty???  I am not going to let it drop because I paid alot of money and was assured of Pemberton's attention to detail and finish,  It looks like it has had a family of 10 use it constantly for a couple of years.  Most caravans have a shorter, tightly knitted carpet for longevity and durability.  I don't really know how to proceed.....do I make a formal complaint now, and speak to trading standards?  My insurance is with NACO, is it worth speaking to them for guidance? 

thank you for any advice



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